If you have questions on how to use the ABB CONCISE website, or if you encounter problems ordering online, then call 1-800-852-8089 during regular business hours Monday through Friday, 8 am - 9 pm EST and we will assist you in any way we can.
Following are frequently asked questions about our company, our products and services, and ABB CONCISE Eye Care Professional benefits.
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1. Who is ABB CONCISE?
2. Does ABB CONCISE sell contact lenses online direct to consumer?
3. Does ABB CONCISE provide ECPS with free shipping for contact lens deliveries?
4. What type of Eye Care Professional Education does ABB CONCISE provide?
5. Is ABB CONCISE a publicly-traded company?
6. Do I have to join ABB CONCISE to access the Soft Contact Lens Price Monitor, Profit Advisor and the ABB CONCISE Guide to Patient Retention?
7. How does ABB CONCISE improve the buying arrangements of ECPs?
8. Can I participate in yourlens.com without consolidating optical purchases with ABB CONCISE?
9. Can I make money selling contact lenses online?
10. Does ABB CONCISE ship contact lenses direct to patient?
11. Can patients order their own contact lenses from yourlens.com?
12. Does ABB CONCISE carry hard to find contact lenses?
13. Do I have to sign a contract to engage the yourlens.com FREE website?
14. Does ABB CONCISE offer competitive bank pricing?
15. How does ABB CONCISE help me compete against leading online contact lens retailers?
16. Is ABB CONCISE a buying group?
17. What are the benefits to consolidating my optical needs with ABB CONCISE?
18. How are your fill rates?
19. Does ABB CONCISE carry products other than contact lenses?
1. Who is ABB CONCISE?
ABB CONSICE is America’s leading contact lens distributor and manufacturer of gas permeable contact lenses. We also specialize in the wholesale of ophthalmic lenses, eyeglass frames and UV vision protection. Our warehousing and delivery systems are state-of-the-art and our fill times unprecedented in the industry.
2. Does ABB CONCISE sell contact lenses online direct to consumer?
ABB CONCISE does not sell contact lenses online direct to consumer. We do, however, host a Find a Doctor website for our 16,000 Eye Care Professionals nationwide, where consumers can both Find an ABB CONCISE eye care practitioner and purchase contact lenses online directly from the practitioner of their choice. It’s called
www.yourlens.com
3. Does ABB CONCISE provide ECPS with free shipping for contact lens deliveries?
Free shipping typically applies to annual supplies and often depends on manufacturer promotions. ABB CONCISE currently offers FREE shipping on any order placed on www.abbconcise.com that is over $250.00. With the ABB CONCISE Guide to Patient Retention you’ll always know which contact lenses ship FREE to your patient and which ones don’t.
4. What type of Eye Care Professional Education does ABB CONCISE provide?
ABB CONCISE partners with the Primary Eyecare Network, or PEN, the industry’s foremost optical network for the voice, education and practical development of eye care professionals.
5. Is ABB CONCISE a publicly-traded company?
No, ABB CONCISE is a privately-held company employing hundreds of Americans at distribution centers in Coral Springs, FL; Marshfield, MA and Alameda, CA.
6. Do I have to join ABB CONCISE to access the Soft Contact Lens Price Monitor, Profit Advisor and the ABB CONCISE Guide to Patient Retention?
Eye care professionals who consolidate their business with us are granted access to all ABB CONCISE profit-building publications and strategies, including the ABB CONCISE Business Review, which has proven to save eye care professionals thousands of dollars annually.
7. How does ABB CONCISE improve the buying arrangements of ECPs?
ABB CONCISE expert consultants engage our Business Review process in showing eye care professionals where they can both make and save money. We show you ways to leverage our more than $50 million inventory to your benefit and train your staff on the use of our Annual Supply Card, Price Monitor and other ABB CONCISE purchasing strategies proven to save you money.
8. Can I participate in yourlens.com without consolidating optical purchases with ABB CONCISE?
The ABB CONCISE yourlens.com free web store is reserved for eye care professionals who consolidate their business with us. It’s absolutely free for doing business with ABB CONCISE and includes no set up or hosting fees.
9. Can I make money selling contact lenses online?
ABB CONCISE writes profit checks for between $400 and $5,000 monthly to yourlens.com eye care professionals who sell contact lenses online. Utilizing pricing strategies recommended by our Quarterly Retail Price Monitor can assist eye care professionals with being competitive online while still achieving a profit.
10. Does ABB CONCISE ship contact lenses direct to patient?
Absolutely! Your orders can ship to your office or to your patients directly. We've went a step further by also offering a new AutoShip feature that automatically delivers contact lenses to your patients based on compliance intervals. Patients never run out and you automatically make profit every time a delivery is made. Making money and getting patients to comply has never been so easy.
11. Can patients order their own contact lenses from yourlens.com?
Yes, but ultimately it’s up to the eye care professional which yourlens.com option they choose and what functions they assign to the patient. With youlens.com Custom, patients can order their own contacts online and edit their profile and delivery preferences.
12. Does ABB CONCISE carry hard to find contact lenses?
Yes, because of our sizable inventory we often stock hard to find contact lenses that other distributors don’t carry, and that may have been discontinued by the manufacturer. It’s one of the benefits of doing business with ABB CONCISE.
13. Do I have to sign a contract to engage the yourlens.com FREE website?
No. Yourlens.com is contract free, and free of set up and hosting fees. All you do is set up your website by following our easy 1-2-3 yourlens.com online tutorial. If you encounter problems, you simply call ABB CONCISE customer service at 1-800-852-8089.
14. Does ABB CONCISE offer competitive bank pricing?
Yes. Talk to your ABB CONCISE representative about the cost-saving benefits of contact lens banks and our virtual inventory management system.
15. How does ABB CONCISE help me compete against leading online contact lens retailers?
By engaging ABB CONCISE buying strategies, education and training tools, eye care professionals compete against online retailers on levels of convenience, customer service and value. Your patients want to buy from you! By setting up a yourlens.com FREE Web Store, you can finally give them that online option.
16. Is ABB CONCISE a buying group?
No. But we do partner with many different buying groups. Please contact customer service at 1-800-852-8089 to see if your buying group has partnered with ABB CONCISE.
17. What are the benefits to consolidating my optical needs with ABB CONCISE?
The benefit ECPs can’t stop talking about is the one-stop-shop and order capability whereas, at the end of the day: one order, one delivery and one company—saving you and your staff time and money. A typical ECP can save upwards of $4,000 a year with transaction costs alone.
18. How are your fill rates?
ABB CONCISE Eye Care Professionals tell us we’ve got the best fill rates around. In-stock orders are shipped same day and we deliver most orders within the continental U.S. two days ground.
19. Does ABB CONCISE carry products other than contact lenses?
Yes. We not only leaders in the wholesale distribution and manufacture of contact lenses and gas permeable contacts, we specialize in spectacle lenses, and eyeglass frames. Talk to your ABB CONCISE representative about consolidation with us or call 1-800-852-8089 to join ABB CONCISE today.
Can't find the answer to your question here? Click on Ask a Question and we'll get back to you via email shortly.
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